Qantas leaks personal data of around 5 million customers
Qantas was hit by a cyber-attack in 2025 that leaked customers' personal data. It was initially reported that a system holding the data of 6 million customers had been breached, and the personal data of around 5 million people was subsequently leaked on the dark web. The company responded to the publication of the leaked data and continued its investigation, and the attack was found to be linked to fake IT support calls.
Key facts
- Affected organisation
- Qantas
- Incident type
- Data breach
- Occurred / detected
- Not confirmed
- Scale of damage
- Personal data of around 5 million customers
- Cause / method
- System breach linked to fake IT support calls
- Location
- Australia
If your data was exposed
- Don’t tap links in texts, calls or emails that mention this incident and offer compensation, refunds or breach checks. Check directly on the organisation’s official website or app.
Timeline
- Qantas confirmed a cyber-attack involving the data of up to 6 million customers.
- Qantas confirmed it had been contacted by cyber criminals.
- Qantas was listed on the ransomware leak site of Scattered LAPSUS$ Hunters.
- Qantas confirmed that cyber criminals had published customer data.
- The personal data of around 5 million customers was leaked on the dark web, and the company continued its response and investigation.
- It emerged that the Qantas data breach was linked to fake IT support calls.
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Other incidents at Qantas
Qantas investigates booking data impact from Amadeus breach
↳ Knock-on damage from the Amadeus incident · View original incidentQantas investigated whether its booking data had been affected after unauthorised access to travel technology company Amadeus' systems. Qantas notified Australian authorities, and it remained unconfirmed whether passenger records had actually been accessed.
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The summary and key facts are written by AI from related reports and may contain errors. Check the original articles and the organisation’s official statements for accurate details.