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Data breach

Sony Life customer web service breach exposes more than 3.2 million records

First reported · Last reported · 12 related reports

Systems including Sony Life’s customer web service were compromised, exposing personal information relating to insurance policies and interrupting related services, including the customer website and app. Approximately 385,000 customer records from Medicare Life policies sold by Sony Life as an agent were initially confirmed as exposed, followed by approximately 2.9 million additional customer records relating to insurance policies, taking the total above 3.2 million. Further investigation also confirmed the exposure of email addresses and identification numbers in approximately 780 records for agency sales representatives and approximately 12,500 employee records.

Key facts

Affected organisation
Sony Life
Incident type
Data breach
Occurred / detected
Not confirmed
Scale of damage
More than 3.2 million customer records relating to insurance policies, plus approximately 780 agency sales representative records and approximately 12,500 employee records
Cause / method
Unauthorised access to systems including the customer web service
Location
Japan

If your data was exposed

Exposed dataNameDate of birthAddressPhone numberEmailUsage & purchase history

  1. Don’t tap links in texts, calls or emails that mention this incident and offer compensation, refunds or breach checks. Check directly on the organisation’s official website or app.

Timeline

  1. The exposure of approximately 385,000 Medicare Life customer records and the suspension of related services became public.
  2. Sony Life confirmed the exposure of approximately 2.9 million additional customer records relating to insurance policies, taking the total above 3.2 million.
  3. The additional exposure of email addresses and identification numbers in approximately 780 agency sales representative records and approximately 12,500 employee records was disclosed.

12 related reports

The summary and key facts are written by AI from related reports and may contain errors. Check the original articles and the organisation’s official statements for accurate details.