UK Housing Ombudsman plans case management system recovery after October cyber-attack
The UK Housing Ombudsman confirmed unauthorised access to data in its case management system supplied by an external provider in October 2026 and took the system offline. In November, it said it would begin recovery work shortly after putting additional security measures in place. Whether personal information was compromised and the full extent of the damage remain under investigation.
Key facts
- Affected organisation
- Housing Ombudsman
- Incident type
- Hacking & intrusion
- Occurred / detected
- 2026-10-13
- Scale of damage
- Disruption to the case management system, online complaint forms, landlord portal and webchat. Whether personal information was compromised and the number of people affected remain unconfirmed.
- Cause / method
- Cyber-attack
- Location
- United Kingdom
Timeline
- The Ombudsman announced plans to begin recovery work on the case management system affected by the cyber-attack.
1 related reports
The summary and key facts are written by AI from related reports and may contain errors. Check the original articles and the organisation’s official statements for accurate details.