Housing Ombudsman security incident history
Hacking, data breaches and other security incidents involving Housing Ombudsman, with related coverage.
Incidents: 1 · Most recent
UK Housing Ombudsman plans case management system recovery after October cyberattack
Impact: Disruption to the case management system, online complaint forms, landlord portal, and webchat. Whether personal information was compromised and the number of people affected remain unconfirmed.
The UK Housing Ombudsman confirmed unauthorized access to data in its case management system supplied by an external provider in October 2026 and took the system offline. In November, it said it would begin recovery work soon after implementing additional security measures. Whether personal information was compromised and the full extent of the damage remain under investigation.
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