Telefónica internal ticketing system breached, customer data stolen
The internal ticketing system of Spain's Telefónica was breached, and customer and ticket data and files were stolen. Telefónica confirmed the system breach after the data leak. Subsequent analysis found that credentials stolen through infostealer infections of employees and social engineering techniques had been used in the intrusion.
Key facts
- Affected organisation
- Telefónica
- Incident type
- Data breach
- Occurred / detected
- Not confirmed
- Scale of damage
- Theft of customer and ticket data and files
- Cause / method
- Intrusion using credentials stolen via employee infostealer infections and social engineering techniques
- Location
- Spain
If your data was exposed
Exposed dataUsernamePassword
- Change your password, and also change it on any other site where you use the same one. Turn on two-factor authentication if available.
Timeline
- Telefónica confirmed the breach of its internal ticketing system following the data leak.
- It emerged that credentials stolen through employee infostealer infections and social engineering techniques had been used in the intrusion.
3 related reports
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The summary and key facts are written by AI from related reports and may contain errors. Check the original articles and the organisation’s official statements for accurate details.