Row over contract penalty for call-recording leak charged to former agents
A subcontracting penalty was incurred in connection with a leak of call centre agents' recordings. Controversy arose over the penalty being charged to agents who had left the company.
Key facts
- Affected organisation
- Being confirmed
- Incident type
- Data breach
- Occurred / detected
- Not confirmed
- Scale of damage
- Leak of call centre agent recordings
- Cause / method
- Not confirmed
- Location
- South Korea
If your data was exposed
- Don’t tap links in texts, calls or emails that mention this incident and offer compensation, refunds or breach checks. Check directly on the organisation’s official website or app.
- If you’ve suffered harm, report it. Call 118 (no area code) for privacy violations, contact the police for financial losses, and apply for dispute mediation to seek compensation.Personal Information Infringement Report Centre ↗Korean National Police Agency cybercrime report ↗Personal Information Dispute Mediation Committee ↗
Timeline
- Charging a subcontracting penalty related to a leak of agent recordings to agents who had left the company sparked controversy.
1 related reports
The summary and key facts are written by AI from related reports and may contain errors. Check the original articles and the organisation’s official statements for accurate details.