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Data breach

LG Uplus ixi-O leaks call data of 36 customers

First reported · Last reported · 6 related reports

Call data of 36 customers was leaked from LG Uplus's AI service ixi-O. LG Uplus said the incident was caused by an employee's operational error rather than hacking, and reported it to the Personal Information Protection Commission (PIPC). Controversy over the scale of compensation and on-device security followed.

Key facts

Affected organisation
LG Uplus
Incident type
Data breach
Occurred / detected
Not confirmed
Scale of damage
Call data of 36 ixi-O customers
Cause / method
Employee's operational error
Location
South Korea

If your data was exposed

Exposed dataUsage & purchase history

  1. Don’t tap links in texts, calls or emails that mention this incident and offer compensation, refunds or breach checks. Check directly on the organisation’s official website or app.
  2. If you’ve suffered harm, report it. Call 118 (no area code) for privacy violations, contact the police for financial losses, and apply for dispute mediation to seek compensation.Personal Information Infringement Report Centre ↗Korean National Police Agency cybercrime report ↗Personal Information Dispute Mediation Committee ↗

Timeline

  1. The leak of call data of 36 ixi-O customers and LG Uplus's report to the Personal Information Protection Commission (PIPC) came to light.
  2. The scale of compensation for the call data leak emerged as a point of contention.
  3. The call history leak sparked continued controversy over ixi-O's on-device security.

6 related reports

  • Data breachLG Uplus

    LG Uplus suspected of leaking server, account and employee data

    167Impact: Suspected leak of data on 8,938 servers, 42,526 accounts and 167 employees; extent of damage not determined

    In September 2025, allegations emerged that data on 8,938 LG Uplus servers, 42,526 accounts and 167 employees had been leaked, prompting a government investigation. LG Uplus maintained that its own investigation found no evidence of a breach, but reported signs of hacking to KISA in October. Controversy then continued over the disposal of suspected compromised servers, the reinstallation of operating systems and the submission of investigation materials, leading to a police investigation and claims of inadequate evidence preservation.

    Related reports: 63 · last report →
  • Hacking & intrusionLG Uplus

    Differences from the LG Uplus cyber-attack examined

    The differences between the LG Uplus cyber-attack and another incident were examined. The incident being compared, the specific attack method, the extent of the damage and response measures have not been confirmed.

    Read on 톱데일리 ↗

The summary and key facts are written by AI from related reports and may contain errors. Check the original articles and the organisation’s official statements for accurate details.