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Data breach

Rohto Pharmaceutical breach exposes 2,797,545 customers’ personal data

First reported · Last reported · 18 related reports

An account for Rohto Pharmaceutical’s telephone system for mail-order sales was compromised, exposing names, addresses, telephone numbers, and other information on 2,797,545 customers stored in its customer management system. Call recordings stolen in the same incident included credit card numbers and expiration dates for 9,715 customers, and it has not been confirmed whether the two affected groups overlap. The company released its investigation findings on November 6, and its president apologized on November 12.

Key facts

Affected organization
Rohto Pharmaceutical
Incident type
Data breach
Occurred / detected
Not confirmed
Scale of damage
Personal data of 2,797,545 customers and call recordings containing card information for 9,715 customers
Cause / method
Access to the customer management system through a compromised account for the telephone system used for mail-order sales
Location
Japan

If your data was exposed

Exposed dataNameAddressPhone numberCard details

  1. Don’t tap links in texts, calls or emails that mention this incident and offer compensation, refunds or breach checks. Check directly on the organization’s official website or app.
  2. Turn on payment alerts in your card issuer’s app, and if you see a charge you don’t recognize, ask the issuer to block and reissue the card.

Timeline

  1. Rohto Pharmaceutical announced the exposure of personal data on 2,797,545 customers and call recordings containing card information for 9,715 customers.
  2. Rohto Pharmaceutical’s president apologized for the personal data breach.

18 related reports

The summary and key facts are written by AI from related reports and may contain errors. Check the original articles and the organization’s official statements for accurate details.