Japan Airlines vendor hack leaks data on about 92,000 customers
SpilloverSpillover from the Amadeus incident · View original incident →Unauthorized access to a passenger service system operated by Japan Airlines’ vendor Amadeus led to the leak of information on about 92,000 Japan Airlines customers. Evidence was found that some reservation information had been viewed externally, and Japan Airlines announced the customer data leak.
Key facts
- Affected organization
- Japan Airlines
- Original incident
- Amadeus reservation system breach exposes passenger data at multiple airlines
- Incident type
- Data breach
- Occurred / detected
- Not confirmed
- Scale of damage
- Information on about 92,000 customers
- Cause / method
- Unauthorized access to the passenger service system operated by vendor Amadeus
- Location
- Japan
If your data was exposed
Exposed dataUsage & purchase history
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Timeline
- It emerged that Japan Airlines had warned of a customer data leak.
- It emerged that a breach of Amadeus’ passenger service system had leaked information on about 92,000 Japan Airlines customers.
- Evidence emerged that unauthorized access to Amadeus had allowed some Japan Airlines reservation information to be viewed externally.
Original incident
This is spillover from the Amadeus incident.
Amadeus reservation system breach exposes passenger data at multiple airlines
Impact: Passenger booking data exposed at multiple airlines
Unauthorized access to the reservation system of Spanish travel technology company Amadeus exposed passenger booking data at multiple airlines. In addition to names and itinerary details, some passport numbers and contact details were exposed, with Japan Airlines, ANA and Cathay Pacific among the affected airlines. Further reports followed from Korean Air, Asiana Airlines and others, while Thailand's aviation authorities confirmed that Thai Airways and Bangkok Airways were affected among seven major airlines.
Related reports: 9 · last report →
4 related reports
Other incidents at Japan Airlines
Japan Airlines cyberattack causes 4 cancellations, 71 delays
Impact: 4 flights canceled, 71 delayed
In December 2024, Japan Airlines suffered a system outage due to a cyberattack, disrupting domestic and international flights. Four flights were canceled and 71 were delayed. Japan Airlines restored its systems and resumed same-day ticket sales.
Related reports: 22 · last report →
The summary and key facts are written by AI from related reports and may contain errors. Check the original articles and the organization’s official statements for accurate details.