Hims & Hers customer support system breach exposes personal data
Zendesk customer support tickets at US telehealth company Hims & Hers were accessed and stolen without authorisation, exposing personal information such as names and contact details. The breach was linked to the compromise of an Okta single sign-on account. The company confirmed the hack of its customer support system and said medical records and conversations with doctors had not been compromised.
Key facts
- Affected organisation
- Hims & Hers
- Incident type
- Data breach
- Occurred / detected
- Not confirmed
- Scale of damage
- Personal information such as names and contact details contained in customer support tickets
- Cause / method
- Access to Zendesk customer support system via compromised Okta single sign-on
- Location
- United States
If your data was exposed
Exposed dataNamePhone number
- Don’t tap links in texts, calls or emails that mention this incident and offer compensation, refunds or breach checks. Check directly on the organisation’s official website or app.
Timeline
- The leak of Hims & Hers' Zendesk customer support information linked to an Okta single sign-on compromise came to light.
- Hims & Hers confirmed the hack of its customer support system.
- The company warned of the customer support ticket leak and said medical records and conversations with doctors had not been compromised.
4 related reports
- Hims & Hers Zendesk Data Breach 2026: Okta SSO Compromise Exposes Sensitive Customer Support Information
- Telehealth giant Hims & Hers says its customer support system was hacked
- Hims & Hers Data Breach Exposes Customer Service Records
- Hims & Hers warns of data breach after Zendesk support ticket breach
The summary and key facts are written by AI from related reports and may contain errors. Check the original articles and the organisation’s official statements for accurate details.