Seven-Eleven Japan leak exposes 169,151 7NOW customer records
SpilloverSpillover from the CBcloud incident · View original incident →Unauthorised access to PickGo, operated by Seven-Eleven Japan's delivery contractor CBcloud, exposed 169,151 records containing information about 7NOW customers who placed orders. The information included names, some customers' addresses, telephone numbers and postcodes, and order dates, store names and product names. The company disclosed the details on 3 November and apologised, stating that payment card information, user IDs and passwords had not been exposed.
Key facts
- Affected organisation
- Seven-Eleven Japan
- Original incident
- CBcloud’s PickGo breach raises concerns over customer and delivery driver data
- Incident type
- Data breach
- Occurred / detected
- Not confirmed
- Scale of damage
- 169,151 records containing information about 7NOW customers who placed orders
- Cause / method
- Unauthorised access to PickGo, operated by delivery contractor CBcloud
- Location
- Japan
If your data was exposed
Exposed dataNameAddressPhone numberUsage & purchase history
- Don’t tap links in texts, calls or emails that mention this incident and offer compensation, refunds or breach checks. Check directly on the organisation’s official website or app.
Timeline
- Seven-Eleven Japan disclosed the exposure of 169,151 records containing information about 7NOW customers who placed orders following a breach at a contractor and apologised.
- Details revealed that 164,180 records contained names only, 4,762 contained names and addresses, and 209 also contained telephone numbers and postcodes.
Original incident
This is spillover from the CBcloud incident.
CBcloud’s PickGo breach raises concerns over customer and delivery driver data
Impact: Possible exposure of information about users at client companies, shippers and delivery drivers
Unauthorised access to CBcloud’s delivery platform PickGo was confirmed to have potentially exposed information about users at client companies and delivery drivers. Information relating to shippers was also disclosed as potentially exposed, while the investigation into the extent of additional impacts on client companies and delivery drivers continues.
Read on INTERNET Watch ↗
14 related reports
- 7NOW: Delivery Contractor Suffers Unauthorized Access, Approximately 169,000 User Records Leaked - Am I Affected?
- 当社デリバリーサービス「7NOW」の委託先への不正アクセスに伴う、お客様情報の漏えいについてのお知らせとお詫び
- Seven-Eleven Japan says 7NOW customer data was taken in CBcloud PickGo breach, 169,151 records
- 7NOW（セブン‐イレブン・ジャパン）の情報漏えい（2026年・約16万件）原因・補償・その後｜セキュリティ事故カルテ
- セブン‐イレブン：当社デリバリーサービス「7NOW」の委託先への不正アクセスに伴う、お客様情報の漏えいについてのお知らせとお詫び
- CBcloud：「ピックゴー」に不正アクセス、7NOW・出前館の顧客情報が漏洩
- セブン－イレブン・ジャパンのデリバリーサービス「7NOW」配達委託先に不正アクセス 約16万9000件の利用者情報が流出
- セブン、16万件情報流出 宅配サービス、氏名や住所
- 7NOWの顧客情報16万件超が漏えい、配達委託先で【2026年11月】
- 配送委託先ピックゴーに不正アクセス、7NOW・出前館の注文者情報が漏えい
- CBcloud「ピックゴー」に不正アクセス、7NOW・出前館の注文者情報が漏えい
- セブンのデリバリー「7NOW」、委託先不正アクセスで個人情報漏えい
- ピックゴーに不正アクセス、セブン「7NOW」と出前館の注文者情報約17万件が漏えい
- Seven-Eleven Japan 7NOW Customer Data Leak (164,180 Name-Only Records and More): What a Delivery Contractor Breach Exposed and What Users Should Do
Other incidents at Seven-Eleven Japan
Asahi cyber-attack leaves Seven-Eleven Japan short of beer
↳ Knock-on damage from the Asahi Group Holdings incident · View original incidentImpact: Shortage of Super Dry beer
Seven-Eleven Japan ran short of Super Dry beer in the wake of a cyber-attack on Asahi. The beer shortage came to light on 2 October 2025.
Read on Bloomberg.com ↗
The summary and key facts are written by AI from related reports and may contain errors. Check the original articles and the organisation’s official statements for accurate details.