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Data breach

Shinhan Bank loan agent service hack exposes 25,729 customers’ data

First reported · Last reported · 52 related reports

Unauthorised access that bypassed identity verification on Shinhan Bank’s mobile website for loan agents resulted in the leak of information belonging to 25,729 customers. The leaked data included names, telephone numbers, annual incomes, loan limits and some resident registration numbers. The bank apologised and promised full compensation for losses, later providing affected customers with insurance covering up to KRW 10 million in losses from subsequent financial fraud, as well as preferential fees.

Key facts

Affected organisation
Shinhan Bank
Incident type
Data breach
Occurred / detected
Not confirmed
Scale of damage
Personal information of 25,729 customers
Cause / method
Unauthorised access that bypassed identity verification on the mobile website for loan agents
Location
South Korea

If your data was exposed

Exposed dataNamePhone numberNational ID number

  1. Don’t tap links in texts, calls or emails that mention this incident and offer compensation, refunds or breach checks. Check directly on the organisation’s official website or app.
  2. Block new mobile phone activations in your name, and register with the Financial Supervisory Service as a person whose personal data was exposed to strengthen identity checks on financial transactions in your name. If a copy of your ID was leaked, consider having it reissued.Identity theft prevention service (M-Safer) ↗Personal data exposure accident prevention system ↗
  3. If you’ve suffered harm, report it. Call 118 (no area code) for privacy violations, contact the police for financial losses, and apply for dispute mediation to seek compensation.Personal Information Infringement Report Centre ↗Korean National Police Agency cybercrime report ↗Personal Information Dispute Mediation Committee ↗

Timeline

  1. The customer data breach was disclosed, Shinhan Bank apologised and announced plans to compensate losses in full, and financial authorities launched an emergency on-site investigation.
  2. It emerged that an attack lasting 30 hours had exposed information belonging to 25,729 customers.
  3. It became known that the Financial Supervisory Service (FSS) had moved to an on-site inspection and that victims were pursuing a class action lawsuit.
  4. The Financial Supervisory Service completed its on-site inspection into the hack.
  5. Shinhan Bank announced that it would provide affected customers with insurance covering up to KRW 10 million in losses from subsequent financial fraud and preferential fees for transfers, withdrawals and other transactions.

52 related reports

The summary and key facts are written by AI from related reports and may contain errors. Check the original articles and the organisation’s official statements for accurate details.