막스앤스펜서 랜섬웨어 공격으로 고객정보 유출·영업 차질
막스앤스펜서는 2025년 4월 사이버 공격을 받아 비접촉 결제와 온라인 주문에 차질을 겪고 온라인 주문 접수를 중단했다. 이후 고객정보 탈취가 확인됐으며, 공격에는 드래곤포스 랜섬웨어가 사용됐다. 회사는 서비스를 복구하며 대응했으나 영업과 실적에 영향이 이어졌고, 같은 해 11월에는 약 2,300억원의 손실이 알려졌다.
핵심 정보
- 피해 기관
- 막스앤스펜서
- 사고 유형
- 랜섬웨어
- 발생·인지일
- 확인되지 않음
- 피해 규모
- 고객정보 유출, 결제·온라인 주문 장애 및 약 2,300억원 손실
- 원인·수법
- 드래곤포스 랜섬웨어 공격
- 지역
- 해외
경과
- 회사가 사이버 사고를 확인했으며 비접촉 결제와 온라인 주문에 차질이 발생했다.
- 회사가 온라인 주문 접수를 중단했다.
- 회사가 고객정보 탈취를 확인했다.
- 회사가 스파크스 고객 충성도 프로그램을 재개했다.
- 사이버 공격에 따른 약 2,300억원의 손실과 반기 이익 타격이 알려졌다.
- 회사가 공격 피해 회복을 위한 사업 개선 계획을 가속했으며 의류 부문에는 여파가 이어졌다.
관련 보도 107건
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- Marks & Spencer breach linked to Scattered Spider ransomware attack
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- M&S tells agency workers to stay at home after cyberattack
- M&S pauses deliveries of some food items to Ocado after cyber-attack | Marks & Spencer
- M&S cyber-attack: when will orders be back, and is my data at risk? | Marks & Spencer
- Marks and Spencer’s pressured by ongoing cyber-attack
- M&S cyber-attack: the lessons for fashion retailers
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- Hundreds of East Midlands M&S agency workers told to stay home after cyberattack
- M&S cyber-attack linked to hacking group Scattered Spider | Marks & Spencer
- M&S unable to take on new workers as disruptions continue after cyber-attack
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- M&S' $400 million cyberattack upheaval to linger into July
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- UK retailer Marks & Spencer puts cyberattack cost at $400 million with disruptions ongoing
- M&S says it will respond to April cyberattack by accelerating digital transformation plans
- M&S expects cyber-attack to last into July and cost £300m in lost profits | Marks & Spencer
- British Retailer M&S Says Cyberattack Will Cost It $400 Million (Published 2025)
- M&S says cyberattack will hit profits by £300 million, disruption to last until July
- Marks & Spencer Says Cyberattack to Cost £300 Million
- UK retailer M&S puts cyberattack cost at $400m as disruptions continue
- Marks & Spencer faces $402 million profit hit after cyberattack
- M&S estimates £300m hit to operating profit from recent cyberattack
- M&S profits surged before crippling cyberattack and Ocado writedown
- The cyber-attack is costly and embarrassing. But M&S should pull through
- M&S hacking: Marks & Spencer faces over $400 million cyberattack bill, Online sales hit until July
- M&S cyber-attack disruption to last until July and cost £300m
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- M&S says cyber hackers broke in through third-party contractor
- Marks & Spencer Expects Ransomware Attack to Cost $400 Million
- M&S website goes down - hours after financial impact of ransomware attack revealed
- M&S accelerates digital transformation after £300 million cyberattack, blaming “human error”
- Indian IT giant investigates M&S cyber-attack link
- M&S contractor ‘investigating whether it was gateway for cyber-attack’ | Marks & Spencer
- The company that may have been the gateway to £300m M&S hack
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- M&S food sales show resilience despite cyberattack, says NielsenIQ
- M&S boss received 39% pay hike in 2024/25 before cyberattack
- M&S boss’s pay package soared to £7.1m weeks before cyber-attack
- M&S stores staging walk-in recruitment open days amid cyberattack disruption
- M&S faces 'unprecedented' customer lawsuit over cyberattack data breach | ITV News
- M&S stores hold walk-in recruitment days following cyberattack
- “Catastrophic” data breach at M&S triggers collective proceedings
- M&S CEO contacted directly by hackers in ransom demand
- M&S hackers sent abuse and ransom demand directly to CEO
- After 46-day cyberattack pause, M&S resumes online orders
- M&S back in business following computer hack
- India's TCS says none of its systems were compromised in M&S hack
- Scattered Spider Behind Cyberattacks on M&S and Co-op, Causing Up to $592M in Damages
- TCS clears its name in M&S data breach
- The financial impact of Marks & Spencer and Co-op cyberattacks could reach £440M
- M&S fashion rivals ‘benefited from its pause on online orders after cyber-attack’ | Marks & Spencer
- M&S' food sales growth slows after cyberattack, says NielsenIQ
- M&S will be over the worst of cyberattack impact by August, says CEO
- M&S CEO: Most of cyberattack impact will be behind us by August
- How M&S responds to its cyber-attack could have a serious impact on its future – and its customers
- M&S reinstates Sparks loyalty scheme after cyber-attack
- Britain's M&S restores click and collect services 15 weeks after systems hacked
- A cyber-attack isn’t enough to halt Marks and Spencer’s turnaround
- M&S digital chief exits months after damaging hack
- TCS denies cyberattack link as Marks & Spencer ends IT service desk contract - People Matters
- Tata Consultancy Services Refutes Losing M&S Contract After Cyber-Attack
- Tata Consultancy Services has denied a Telegraph report linking it to a £300 million cyberattack on Marks and Spencer (M&S), calling the article “misleading” and “factually inaccurate.” In an exchange filing, TCS clarified that M&S’s service desk contract ende
- M&S ends service contract with TCS after £300m cyberattack
- TCS denies losing UK’s Marks & Spencer contract over £300 million cyberattack
- TCS denies report on losing $1 billion M&S contract over cyberattack, calls claims misleading
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- M&S forecasts rebound after cyber hack halves first half profit
- 막스앤스펜서, 최근 해킹 사고로 2300억원 손실
- M&S First-Half Profit Hammered by Impact of Cyber Hack
- M&S profits almost wiped out after cyber hack left shelves empty
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- M&S Christmas food sales soar but clothing suffers from cyber-attack fallout | Marks & Spencer
- M&S and Co-op targeted by claims firms over cyberattack ‘lost data’
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