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Data breach

Booking.com customer data leak followed by booking impersonation scams

First reported · Last reported · 23 related reports

A hacker accessed customer information at Booking.com, exposing travellers' names and booking details, and the possible leak of email addresses and phone numbers was also raised. The company secured its systems and changed booking PIN codes. Secondary damage followed, including WhatsApp and email payment scams exploiting booking details and smishing targeting people with bookings.

Key facts

Affected organisation
Booking.com
Incident type
Data breach
Occurred / detected
Not confirmed
Scale of damage
Exposure of customer names and booking details, and possible leak of email addresses and phone numbers
Cause / method
Unauthorised access to customer information by a hacker
Location
Other countries

If your data was exposed

Exposed dataNamePhone numberEmailUsage & purchase history

  1. Don’t tap links in texts, calls or emails that mention this incident and offer compensation, refunds or breach checks. Check directly on the organisation’s official website or app.

Timeline

  1. A possible data leak and security breach involving Booking.com customers was reported.
  2. Booking.com confirmed that a hacker had accessed customer information and secured its systems.
  3. The exposure of customer booking details and the change of booking PIN codes were reported.
  4. Customers were warned about booking hijacking scams following the data leak.
  5. WhatsApp and email payment scams exploiting leaked booking details occurred.
  6. Smishing and secondary damage targeting Booking.com customers with bookings were reported.

23 related reports

The summary and key facts are written by AI from related reports and may contain errors. Check the original articles and the organisation’s official statements for accurate details.